Prosci® researches has more or less set the global standard for change management. Among other things, they have developed the recognized ADKAR® model. This model builds on the following key elements:

• Awareness of the need to change
• Desire to participate and support the change
• Knowledge of how to change (and what the change looks like)
• Ability to implement the change on a day-to-day basis
• Reinforcement to keep the change in place

I have used this model with success on many occasions and know it has a proven track record.

A few informative videos on youtube explaining the ADKAR® model.